Frequently Asked Questions

HealthHaven.ai is a marketplace that connects patients and caregivers with recovery-friendly lodging near hospitals and medical centers. Our properties are specifically vetted for accessibility, proximity to care facilities, and comfort features that support healing and recovery.

Unlike standard hotels, every HealthHaven property is evaluated for medical-stay suitability. This includes proximity to hospitals (typically within a 15-minute drive), accessibility features, kitchen facilities for dietary needs, quiet environments, and flexible check-in/check-out to accommodate treatment schedules.

Coverage varies by plan and provider. Some insurance plans and hospital assistance programs cover lodging for patients traveling for treatment. We provide itemized receipts that can be submitted for reimbursement, and our team can help you understand common coverage options. We recommend checking with your insurance provider before booking.

HealthHaven currently operates in major metropolitan areas across the United States, focused on cities with large hospital networks and medical centers. We are expanding to new regions regularly. Enter your destination hospital on our search page to see available properties nearby.

Not at all. HealthHaven serves patients, family members, caregivers, and anyone who needs lodging near a medical facility. Whether you are receiving treatment yourself or supporting a loved one, our properties are designed to make your stay comfortable and stress-free.

Search for lodging by entering your destination hospital or medical center, select your dates, and browse available properties. Once you find a property that fits your needs, click "Book Now" to reserve it. You will receive a confirmation email with all the details for your stay.

We understand medical plans can change unexpectedly. Most HealthHaven properties offer flexible cancellation up to 48 hours before check-in for a full refund. Some properties may have different policies, which are clearly displayed before you confirm your booking. Medical-emergency cancellations are handled on a case-by-case basis with full consideration for your circumstances.

Yes. During the booking process, you can specify the guest's name and contact information. This is common for family members or hospital coordinators arranging lodging for patients. The guest will receive their own check-in instructions and confirmation details.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay. For extended stays, we also offer invoicing options for hospital partners and corporate accounts.

We recommend booking as soon as your treatment dates are confirmed. Properties near popular medical centers can fill up quickly, especially during peak periods. However, we do accommodate last-minute bookings when availability permits, and our match ranking system can help find alternatives if your first choice is unavailable.

Standard check-in is at 3:00 PM and check-out is at 11:00 AM. However, many HealthHaven properties offer flexible timing to accommodate treatment schedules. If you need early check-in or late check-out, contact the property host in advance and they will do their best to accommodate your needs.

All HealthHaven properties include Wi-Fi, clean linens, and basic kitchen facilities. Many also offer wheelchair accessibility, ground-floor access, laundry facilities, and quiet environments. Specific amenities are listed on each property page so you can choose the best fit for your needs.

Absolutely. Most HealthHaven properties are designed to accommodate both patients and their caregivers. Many listings include multiple bedrooms or pull-out sleeping arrangements at no extra charge for a caregiver. Check the property listing for guest capacity details.

In any medical emergency, call 911 immediately. Each HealthHaven property includes an information card with the nearest hospital address, emergency contacts, and directions. Your property host is also available for non-emergency assistance. Our support team is reachable 24/7 for any urgent stay-related concerns.

Start by creating a partner account and submitting your property details through our listing portal. You will provide photos, amenities, pricing, and proximity to nearby medical centers. Our team reviews each submission to ensure it meets our recovery-friendly standards before it goes live.

Properties must be located within a reasonable distance of a hospital or medical center, meet basic safety and cleanliness standards, and offer amenities suitable for recovery-adjacent stays. This includes reliable Wi-Fi, a clean kitchen, accessible entry, and a quiet environment. Full requirements are outlined in our partner onboarding guide.

Payouts are processed automatically after each guest check-out. Funds are transferred to your linked bank account within 3 to 5 business days. You can view your earnings, pending payouts, and transaction history in your partner dashboard at any time.

Every property undergoes a review process that includes photo verification, a virtual or in-person walkthrough, and confirmation of proximity to medical facilities. We also monitor guest reviews to maintain quality. Properties that consistently fall below our standards are contacted for improvement or removed from the platform.